Frequently Asked Questions
Everything you need to know about your beauty and personal care journey with Carmesi.
Are Carmesi products safe for sensitive skin?
Yes, our products are dermatologically tested and formulated with natural, skin-friendly ingredients to ensure they are gentle and safe for all skin types, including sensitive skin.
How long does shipping take?
We typically process orders within 24 hours. Depending on your location, your package should arrive within 3 to 5 business days.
What is your return policy?
Due to the personal nature of our products, we do not accept returns once the seal is broken. However, if you receive a damaged or incorrect item, please contact us within 48 hours for a replacement.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across the country, along with secure online payment options including UPI, Credit/Debit cards, and Net Banking.
Are your products cruelty-free?
Absolutely. Carmesi is proud to be a 100% cruelty-free brand. We do not test any of our products or ingredients on animals.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link to monitor your package's journey in real-time.